Administration Officer

About the Role

We are seeking a proactive and organised Fail‑Safe Officer (Band 3) to join an NHS team. This important administrative role ensures that essential patient pathways—particularly those involving clinical results, referrals, screening, and diagnostics—are monitored, completed, and tracked safely.

As a Fail‑Safe Officer, you will play a key part in maintaining patient safety by identifying delays, escalating concerns, and ensuring that all follow‑up actions are completed within required timeframes.

Key Responsibilities

• Monitor and track clinical pathways, results, referrals, screening outcomes, and follow‑up actions.
• Identify potential delays or risks and escalate appropriately to clinical and administrative teams.
• Ensure that patients requiring review or repeat testing are contacted and actioned according to local and national policies.
• Maintain accurate records using Trust systems (e.g., EPR, tracking tools, failsafe databases).
• Communicate effectively with internal teams, clinical staff, and external partners to resolve issues promptly.
• Produce reports, data summaries, and audits to support compliance and service improvement.
• Support the wider administrative team with high‑quality clerical duties as needed.

About You

The ideal candidate will have:

• Previous administrative experience, ideally within the NHS or a similar environment.
• Strong attention to detail and the ability to follow processes accurately.
• Excellent communication and organisational skills.
• Confidence in using IT systems and learning new digital tools.
• The ability to work independently, manage competing priorities, and meet deadlines.
• A commitment to patient safety and improving service quality.

This is a temporary role until the end of March initially.