Cleansing lead officer

Are you an experienced Cleaning Manager, Facilities Manager, Estate Services Supervisor or Operations Manager looking for an opportunity to lead a large frontline service?

We're looking for an exceptional Estate Services Lead Officer to oversee the delivery and quality of estate cleaning services across a housing stock. This is an ideal opportunity for someone who has progressed through cleaning, facilities, environmental services or property maintenance operations and is ready to take ownership of service performance, quality standards and people leadership.

This is initially a temporary on going role with the potential to become permanent. 

About the Role

As Estate Services Lead Officer, you will provide operational leadership across a range of estate services including:

• Communal cleaning
• Mobile cleaning teams
• Window cleaning programmes
• Void property clearances
• Specialist cleaning activities
• Fly-tipping removal on housing land
• Service quality inspections and audits
  

You'll manage and support a team of supervisors, ensure high service standards are maintained across multiple sites and act as the key escalation point for operational issues. This is a hands-on leadership role where you'll spend time both in the field and working closely with management teams to drive service improvements.

What You'll Be Responsible For

• Leading and supporting Estate Services Supervisors
• Conducting quality inspections and performance reviews
• Driving improvements in cleaning standards and resident satisfaction
• Managing operational risks and ensuring health & safety compliance
• Monitoring KPIs including missed cleans, repeat issues and inspection outcomes
• Supporting recruitment, induction and workforce planning
• Investigating service failures and implementing corrective actions
• Working collaboratively with housing and neighbourhood teams to resolve estate issues quickly and effectively

Experience required for the role: 

✅ Management or supervisory experience within cleaning, facilities management or a similar operational environment

✅ Experience leading frontline teams across multiple sites

✅ A strong background in quality inspections, audits and service standards

✅ Experience monitoring performance and driving service improvements

✅ Knowledge of health & safety requirements including COSHH, risk assessments and safe systems of work

✅ Strong people management, coaching and performance management skills

✅ Excellent communication and organisational abilities

✅ Full UK Driving Licence and ability to travel across the borough as required

Desirable Experience

• Housing association or local authority experience
• Estate cleaning services experience
• Knowledge of communal cleaning, window cleaning, void clearances or fly-tipping operations
• ILM Level 3, Facilities Management qualification or equivalent management training
• Experience supporting service reviews, audits or transformation projects

 

Ideal Backgrounds

We welcome applications from:

• Cleaning Managers
• Area Cleaning Managers
• Regional Cleaning Managers
• Facilities Managers
• Soft Services Managers
• Environmental Services Managers
• Housing Estate Services Supervisors
• Operations Managers
• Contract Managers (Cleaning Services)
• Estates Managers with a cleaning services background